Please have the following information on hand to provide when contacting us

1. Your company name/name of the person in charge at your company
2. The model name
3. The machine number
4. The product delivery date
5. Inquiry details

Inquiries received at night or on holidays will be responded on the following business day at the earliest.

Email inquiries can also be sent using the following dedicated email form linked to below.

Inquiry Form for Malfunction/Repair-related Inquiries

Inquiry form for malfunctions, repairs and operating procedures Inquiries received at night or on holidays will be responded on the following business day at the earliest.